2. What do we do?

We provide an array of Customer Service solutions, specifically tailored to meet the needs of your company. Our menu of services includes:

  • Intelligent IVR – Our automated customer service operations react to a consumer’s voice providing an accurate response. Not only does this reduce the call handling times but allows for the fast identification of caller’s needs.
  • 24/7 Client Support – Our toll free customer service ensures the highest representation of your brand and product. Our well trained team have access to all frequently asked questions at the touch of a button as well as access to real time order tracking and shipping.
  • Live Operators – Our live operators are able to assist callers in English and Spanish as well as provide assistance with in-bound order taking , including credit card processing and general customer service enquiries.
  • Scalable Operations - We understand that the demands of your product or service will change depending on seasonality, and volume. We can provide the scalability you need at a moment’s notice, saving you time and resources.
  • Email Support – We are able to provide customer service support via email supporting both html and text.
  • Live Chat – With full Internet support, we are able to provide web-enabled customer support including fully integrated order processing and customer care.
State of the art technology – Our state of the art technology enables the seamless transfer of information from call routing, to automated call distribution, to caller ID.